Dudley Borough Citizens Advice

Citizens Advice provides free, impartial, confidential and independent Advice, Guidance and Information on the telephone and face to face.

Opening times

We are open on Monday, Tuesday and Thursday between 9:30am and 3:30pm. Our friendly Contact Centre Assessors will be able to help you immediately over the phone or book you an appointment with one of our Advisers or Caseworkers either at our Super Service located in Dudley town centre (see address below) or one of our partner venues located across the borough.

Dudley House,
2nd Floor,
Stone Street,
Dudley
DY1 1NP

We also provide advice and assistance by email. Please visit ‘contact us’ section on our local Dudley Citizens Advice website and click the ‘Email Advice’ link.

Tel: 0300 3309 044 (local rate applies)

Welfare Rights Service

Many families are affected by the increases in the cost of living. The Welfare Rights Team can provide emergency financial support via the Household Support Fund for expectant and new families and can help with:

For Household Support Fund please contact Dudley Council Plus on 0300 555 2345

This team will also support families with benefits and identify any extra financial support they can access. They can also signpost to other local services including Food Banks & and Baby Banks and support with furniture.

A Benefits Advice Line has been set up for Dudley Borough residents. The number to call is 01384 815002, available Tuesdays and Thursdays 9.30am – 1.00pm and 2.00pm – 4.30pm.